EyeOnWater

How to enroll in EyeOnWater

When Juniper Beach Water District completed the meter replacement project, the new "smart" meter registers have the capability to allow customers to monitor their water usage. With this in place, each customer can now view and manage water use through the website EyeOnWater. EyeOnWater is a consumer engagement application that goes beyond traditional water billing statements to connect utilities and their customers like never before. EyeOnWater enables the utility customer to view and understand their usage profile through easy-to-understand consumption graphs and provides a simple method to establish alerts to better manage their water use.  Customers can set alerts to be notified when usage is higher than normal. which could signal that you have a leak somewhere in the plumbing systems of the residence.

To set up your EyeOnWater account, you'll need your account number, which you can find on your water utility bill.  Once your account is set up, you'll be able to track your water usage by hour, day, week, month, and year.  And once you've established your average usage, you can set an alert to notify you when your usage is higher than normal, which could signal that you have a leak somewhere in your plumbing system.

Registration can be completed simply by following these few easy steps:

1. Visit https://helpeyeonwater.com on your computer using a supported web browser.

   • This is the general login and support page for EyeOnWater.  There is valuable information about EyeOnWater found here.

2. On the right, click on the Sign Up button.

3. Enter your service location zip code: ex. – 98282

4. Enter your billing account number: *Account number can be located on water billing invoice.

5. Enter your full name.

6. Enter your email address.

7. Create and confirm a password.

8. You will get a confirmation email from Beacon.

   • You must verify your email address by clicking the link in the confirmation email. 

   • Once you do, you can sign in using your email and password.

If you have an iPhone, iPad, or Android smartphone or tablet, download the EyeOnWater App through the Apple iTunes Store or Google Play Store to access your EyeOnWater account via your mobile device.

*Please note: King Water Services does not provide support for this EyeOnWater application or service.  Please do not call King Water for any issues with the use of EyeOnWater.   EyeOnWater has a very good Help Menu to assist with any issues customers may encounter.  If you find it necessary to seek assistance from JBWD, please call 360-474-7171 or email kplambeck@juniperbeachwaterdistrict.net. 

Setting the Parameters for Leak Alerts

For most residential users, EyeOnWater and JBWD recommend setting the "hourly flow exceeds" parameter to 1 gallon/hour. The "hourly continuous flow drops below" parameter is typically used for commercial properties with constant water usage and should generally not be used for homes. 

Setting the "Hourly flow exceeds" Parameter (Leak Alert)

For a standard residential account, the flow type should be set to Intermittent Flow, as normal homes have periods of time (e.g., overnight) with no water usage. 

• Recommended Value: Set the threshold to 1 gallon/hour (GPH). This low setting helps detect common, small household leaks such as dripping faucets or running toilets, which might otherwise go unnoticed.

• How it works: An alert will be sent if water flows continuously above this limit for 24 consecutive hours.

• Customization: You can adjust this value if needed (some recommend between 1 to 5 GPH). Setting it too low might result in frequent alerts if your normal usage patterns are close to zero gallons per hour, and setting it higher may miss smaller leaks. 

Setting the "Hourly continuous flow drops below" Parameter

This parameter is part of the Continuous Flow alert setting, which is intended for meters where water is expected to be flowing 24/7 (e.g., certain commercial buildings, climate control systems). 

• For residential users: You should typically leave this option blank or avoid selecting the "Continuous Flow" type altogether.

• How it works: If you were to set a minimum threshold, an alert would be triggered if the flow dropped below that amount for 24 consecutive hours, which would be inappropriate for a home where flow is expected to drop to zero when no one is using water. 

For detailed, step-by-step instructions on setting up your alerts, you can typically find a setup guide on your water utility provider's website, or access the general instructions on the EyeOnWater Help page.