Our billing and disconnection procedures are governed by Board Policy No. 6 and are explicitly aligned with Washington State Laws and Regulations to ensure a fair and transparent process for all our customers.

To keep you informed, all past due and disconnection warnings are incorporated directly into your regular bi-monthly billing statements:

• If an account falls behind, customers will receive progressive past-due notices at 60, 120, and 180 days past due. 

• Should the account remain unpaid at 210 days past due, a formal Notice to Disconnect will be included in the statement, warning that water service will be locked within 16 days.

• As a final preventative step, a 48-Hour Warning of Impending Disconnection door hanger will be physically posted at your residence at least two days before any shut-off occurs.

We understand that unexpected challenges can arise, and we are here to help. Customers have the right to request an Administrative Review to address billing errors or financial hardships at any time prior to the scheduled disconnection date. By contacting the District Office, management can review your account and may negotiate a one-time deferred payment plan for up to 120 days to help you avoid a disruption in service.

Furthermore, to protect the health and safety of our community, the District will not disconnect residential water service on any day the National Weather Service issues a heat-related alert, such as an Excessive Heat Warning.

TIMELINE OF ACCOUNT PAYMENTS AND DELINQUENCY NOTICES

• Meters are read within 5 days of the last business day of the month. 

• Bills are sent within 10 days of meter readings.  Bills are generated and sent at the end of the bi-monthly cycle (end of February, April, June, August, October, and December).

• Payments are due the month following the date of the billing.

• Accounts are considered delinquent the day after the Due Date. 

• Pre-Billing Late Charges: Prior to the creation of bills at each subsequent billing cycle, a late charge will be applied to any account with an unpaid balance.

• First Notice (60 Days Past Due): A past due notice is included in the customer's 1st aging bi-monthly statement following the unpaid bill.

• Second Notice (120 Days Past Due): A past due notice is included in the customer's 2nd aging bi-monthly statement.

• Third Notice (180 Days Past Due): A past due notice is included in the customer's 3rd aging bi-monthly statement.

• Notice to Disconnect (210 Days Past Due): A formal notice of impending disconnection is included in the customer's 4th aging bi-monthly statement.  This Notice to Disconnect warns the customer that water service will be physically shut off and locked within 16 days.

• Customers may request an Administrative Review (Staff or Board) regarding billing errors or financial hardship anytime prior to the disconnection date.

• A 48 Hour Warning of Impending Disconnection is posted physically at the premises at least 48 hours before the scheduled disconnection. (Form DN1)

• Once water service is disconnected and the Service is Shut Off and Locked, a “Notice of Disconnection” (Form SO2) is posted at the residence.

• Disconnection and reconnection fees will be added to the account if water service is shut off or terminated. This total amount, including the shut off fees, must be paid before water service can be turned back on.

• At each monthly Board of Commissioners Meeting, the JBWD Board is informed of delinquent customer accounts that have received a disconnection notice(s). The Board reviews these prior to the District proceeding with a water disconnection.

• The District cannot disconnect residential service on days when the National Weather Service issues a heat-related alert (e.g., Excessive Heat Warning).

• Service is restored only after the customer pays the full delinquent amount, penalties, interest, and the Reconnection Fee.

• District Management may negotiate a one-time deferred payment plan (not to exceed 120 days) to avoid disconnection.

JBWD Board Polices are found on this website.  For policies specifically regarding water service regulations, water bills, and past due accounts, visit the following link: JBWD Board Policy 6 .

PAYING YOUR WATER BILL

Please make your check payable to: 

JUNIPER BEACH WATER DISTRICT 

and address it to:  

Juniper Beach Water District

Attn: Water Bill

PO Box 1178

Stanwood WA 98292-1178  

For Water Billing and Account Information contact JBWD at:

360-474-7171 (Press 1 for Billing)

or email:   billing@juniperbeachwaterdistrict.net

Please note due date and late payment information on front of bill.