Water Bill Payments and Delinquency Notices

TIMELINE OF ACCOUNT PAYMENTS AND DELINQUENCY NOTICES

• Meters are read within 5 days of the last business day of the month. 

• Bills are sent within 10 days of meter readings.

• Payments are due the month following the date of the billing.

• 31 days after no payment is received, a Past Due Reminder Is sent.  *Form DA2 (Include Form DA1.  All mailings regarding past due accounts will include Form DA1, Past Due Accounts Pamphlet.)

• The JBWD is advised at each Board of Commissioners Meeting of each customer with a past due and delinquent account and which has been sent a past due reminder.  JBWD Board meetings are held the 3rd Thursday of each month.  JBWD will review and approve moving forward with disconnection.

• 30 days later a “Disconnection Notice” is mailed via certified mail if no payment has been received. *Form DA3 (Include Form DA1.  All mailings regarding past due accounts will include Form DA1, Past Due Accounts Pamphlet.)

• There will be two phone call attempts to contact the customer during regular business hours. A record of the calls will be kept for a minimum of ninety calendar days showing the telephone number called, the time of the call, and details of the results of each attempted call.

• 25 days later a second “Disconnection Notice” DA3 is mailed. (include Form DA1)

• A disconnection date is scheduled when the second “Disconnection Notice” is mailed.

  • If the mailing address is within the states Washington, Oregon or Idaho, eight (8) business days after the second Disconnection Notice is mailed.

  • If the mailing address is outside the states Washington, Oregon or Idaho, eleven (11) business days after the second Disconnection Notice is mailed.

  • *If water is not disconnected within ten business days of the disconnection date, the disconnection notice is considered void unless customer and water district have agreed to a payment arrangement. Upon a void notice, the water district will provide a new disconnection notice to the customer.

• 48 hours prior to disconnection, a “Notice of Impending Disconnection” (Form DA4) is posted at the residence.

• Once water service is disconnected, a “Notice of Disconnection” (Form DA5) is posted at the residence.

• Disconnection and reconnection fees will be added to the account in the event of Disconnection or Termination of Service.