TIMELINE OF ACCOUNT PAYMENTS AND DELINQUENCY NOTICES

• Meters are read within 5 days of the last business day of the month. 

• Bills are sent within 10 days of meter readings.

• Payments are due  the month following the date of the billing.

• 31 days after no payment is received, a Past Due Reminder Is sent.  *Form DA2

  • All mailings regarding past due accounts will include Form DA1 (Past Due Accounts Pamphlet)

• The JBWD is advised at each Board of Commissioners Meeting of each customer with a past due and delinquent account and which has been sent a past due reminder.

• 30 days later a “Notice of Disconnection” is mailed via certified mail if no payment has been received. *Form DA2

  • All mailings regarding past due accounts will include Form DA1 (Past Due Accounts Pamphlet)

• There will be two phone call attempts to contact the customer during regular business hours. A record of the calls will be kept for a minimum of ninety calendar days showing the telephone number called, the time of the call, and details of the results of each attempted call.

• 25 days later a second reminder “Notice of Disconnection” is mailed.

• A disconnection date is scheduled after the second “Notice of Disconnection” is mailed.

  • If the mailing address is within the states Washington, Oregon or Idaho, eight (8) business days after the second Notice of Disconnection.

  • If the mailing address is outside the states Washington, Oregon or Idaho, eleven (11) business days after the second Notice of Disconnection.

• 48 hours prior to disconnection, a “Notice of Disconnection” is posted at the residence.

• Once water service is disconnected, a “Water Service Disconnection Notice” is posted at the residence.

• Disconnection and reconnection fees will be added to the account in the event of Disconnection or Termination of Service.

In accordance with Juniper Beach Water District (JBWD) Board Policies, a notice is mailed with each Past Due Notice and Disconnection Notice.

If a water service customer is unable to pay the entire amount of their bill, or if there is a dispute in the amount of the bill, a request may be made for a hearing before the Board of Commissioners for Juniper Beach Water District.  Such a hearing is a matter of right; however, in order to exercise that right, the water customer has the responsibility of requesting the hearing.  Such a request must be made in writing at the District's mailing address.  A request for an appeal hearing must be made within 15 days of the notice for a past due account.  If satisfactory arrangements are not made or if the account is not paid in full, the water service to said property will be subject to partial or complete disconnection in accordance with Board Policies.

At its first regularly scheduled meeting of each  month, the Board shall order the partial or  complete disconnection of water service for each  customer with a past due and delinquent account  who had been sent a past due reminder,  containing a deadline for requesting an appeal  hearing, falling due after the Board’s first  regularly scheduled meeting of the preceding  month. The date upon which each such  customer’s water service shall be ordered  partially or completely disconnected shall be the  disconnection date set forth in the customer’s  past due reminder.

JBWD Board Polices are found on this website.  For policies specifically regarding water service regulations, water bills, and past due accounts, visit the following link: JBWD Board Policy 6 .